Xero provides users with the option to disable two-factor Authentication. A User may want to disable 2FA, if they decide to change the authentication app (i.e. from Google authenticator to the Xero Verify app), or if they changed their phone. 

Changing your Smart Device

It is important that before you switch to a new device (smartphone) that you disable two-factor authentication to then re-enable it using the new device. If you have already discarded, lost or broken your previous device, and Xero prompts you to enter a code, you will need to use one of the two alternate authentication methods (security questions or backup email) to log in and disable 2FA so that it is no longer locked in your previous device.

After you disabled two-factor authentication locked in your previous device, you will then need to re-enable it using your new device either using one of the Authenticator Apps or the Xero Verify App.

1. Log into Xero and click on your Initials on the top right-hand side of the screen
   
   è  The Xero Profile icon
   
   
   
   
2. Click on Account
   
   è  The Account Settings screen opens
   
   
   
   
3. Click on the ellipses icon next to Multi-factor authentication and select Turn off multi-factor authentication
   
   è  The Authentication request screen opens
   
   
   
   
4. Select either:
   - 6-digit code > if you can still access your current external authenticator app (i.e. Google Authenticator)
   - Backup email address > if you can no longer access your current external authenticator app (i.e. you lost your phone)
   
   è  The Authentication code screen opens
   
   
   
5. Enter the security code from your external authenticator or backup email and click on [Confirm]
   
   è  Multi-factor authentication is turned off
   
   
   
6. Click on [Done]