There are two steps involved in removing the team member from the Xero Advisor Directory page:

1. Removing the team member from the ECA Advisor Directory Page;
2. Deleting the User from Xero HQ;

Remove a Team Member from the Xero Advisor Directory Page

1. Log in to Xero HQ from Practice Protect
2. Go to Practice > Advisor Directory
   
   è  The Xero HQ Advisor Directory page
   
   
   
   
3. Select the [Your staff] Tab
4. Mark off the terminated Employee
5. Click on [Update Listing]
   
   è  A Confirmation message is displayed
   
   
   
   
6. Select the Xero Terms of Use and click on [Publish]
   
   è  The changes may take a few hours until displayed on the public directory page

Delete a User from Xero HQ

1. In Xero HQ go to Practice > Staff
   
   è  The Xero HQ Staff page
   
   
   
   
2. Click on the ellipsis icon next to the user you wish to remove and click on Remove from practice
   
   è  A Confirmation message is displayed
   
   
   
   
3. Click on [Yes, remove from practice]