When a payment is made through Pinch Payments, the refund should also be processed through Pinch Payments. Refund requests can be processed via the Pinch Payments portal.
Note: Refunds can take up to 10 days to be processed. Also, refunds do not automatically create a Credit Note in Xero. Therefore, a Credit Note should also be issued in Xero against the relevant Customer.

Request a Payment Refund

1. From the Pinch Payment Portal, select the [Payments] Tab
   
   è  The Payments screen
   
   
   
   
2. Select the [Recent Payments] Tab then select the invoice you wish to refund
   
   è  The Invoice screen opens
   
   
3. Click on [Request Refund]
   
   è  The Refund Reason screen opens
   
   
   
4. Type the reason you are requesting the refund, then click on [Confirm]
   
   è  The Refund Confirmation screen opens
   
   
   
   
5. Click on [Confirm]
   
   è  A Confirmation screen is displayed