Two Factor Authentication, also known as 2FA is an extra layer of security that is known as "multi-factor authentication" which requires on top of a username and a password another security option accessible exclusively by the user, such as a physical token or a code provided by an app on their smartphone.

KeyPay includes 3 security options:

• SMS
• Email
• 6-digit Authentication

If you have enabled 6-digit Authentication through your phone using the Google Authenticator app and you have either replaced or lost your phone, you will need to re-set multi-factor authentication on your new phone by logging into KeyPay first using one of the other two security methods.

Re-set Multi-Factor Authenticator

1. Once you have logged into KeyPay, click on your name on the top right-hand side of the screen and select My Account
2. Select the [Two-Factor Authentication] Tab
   
   è  The Account Details - Two-Factor Authentication screen opens
   
   
   
   
3. Click on Remove Google Authentication
   
   è  A confirmation screen opens
   
   
   
   
4. Click on [OK] to confirm
   
   è  Google Authentication is removed
   
   
   
   
5. Click on Configure Google Authenticator
   
   è  The Configure Google Authenticator screen opens
   
   
   
   
6. From your phone open the Google Authenticator and tab on the + button > Scan QR Code
7. Use the phone camera to scan the QR code on the screen
   
   è  The Authentication codes display on the app
   
   
8. Enter the 6-digit code from the Google Authenticator and click on [Configure]