How to fix missing super details listed in a super payment batch [keypay]

Updated: 29/09/2021
Article #: 161


When you process a Super Payment batch in KeyPay you need to make sure that all Employee's names listed in the batch are displayed in green. Employee's names are listed in red when:

  1. The Superfund has not yet been assigned to the Employee contact
    OR
  2. Some of the accrued Super payments do not have the Employee's Superfund assigned to
    Note: this generally happens when the Superfund has been added to the Employee's record after a number of Pay Runs have been finalised

Assign a Superfund to an Employee from a Super Batch

If you discover an Employee has not had their Superfund details assigned to their record at the time you need to pay their Super, ensure you contact the Employee and get their Superfund details as soon as possible. If the Employee does not provide you with their Superfund details you may need to create a new fund through your Default Superannuation Fund.

Once you obtain their details you can these directly from the Super Payment Batch

  1. Go to the Employee and click on their name

    è The Employees' Super Funds screen opens


  2. Click on NO FUND SUPPLIED

    è The Choose a super fund screen opens


  3. Select one of the following Tabs: [Regulated][Selft Managed] or [Employer Nominated Fund]
  4. Type the Super details and assign the correct Superfund to the Employee
  5. Enter the Employee Member Number and click on [Save]
  6. Return to the Superannuation Batch Payment screen
  7. Click on Click to view

    è The list of Super Accrual Payments is displayed


  8. Click on Choose fund next to the first Accrued period

    è The Super Payment allocation screen opens

  9. Click on [Allocate]
    Note: occasionally you may need to repeat the above steps for all additional Super accrued contributions
  10. Once all the accrued contributions have been allocated to the Employee's Superfund the Employee's name will display in green

Assign missingSuperfund details to accrued contributions

  1. Go to the Employee and click on Click to view

    è The list of Super Accrual Payments is displayed



  2. Click on Choose fund next to the first Accrued period

    è The Super Payment allocation screen opens


  3. Click on [Allocate]
  4. Repeat the above steps for all missing Super accrued contributions
  5. Once all the accrued contributions have been allocated to the Employee's Superfund the Employee's name will display in green






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