How to fix missing super details listed in a super payment batch [keypay]
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Updated: 29/09/2021
Article #: 161
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When you process a Super Payment batch in KeyPay you need to make sure that all Employee's names listed in the batch are displayed in green. Employee's names are listed in red when:
Assign a Superfund to an Employee from a Super Batch If you discover an Employee has not had their Superfund details assigned to their record at the time you need to pay their Super, ensure you contact the Employee and get their Superfund details as soon as possible. If the Employee does not provide you with their Superfund details you may need to create a new fund through your Default Superannuation Fund. Once you obtain their details you can these directly from the Super Payment Batch
Assign missingSuperfund details to accrued contributions
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