Hubdoc provides users with the option to disable Two-Factor Authentication. A User may want to disable 2FA, if they decide to change the authentication app (i.e. from Google authenticator to Authy), or if they have changed their smart device.
Changing your Smart Device
It is important that before a user switches to a new device (i.e. smartphone) that they first disable Two-Factor Authentication in the previous device to be able to re-enable it in the new device. If the previous device has been discarded, lost or broken, and Hubdoc prompts the user to enter a code to log in, then the User's Recovery Key must be used. This is provided when a new Hubdoc User sets up Two-Factor Authentication for the first time.
If the user has replaced their smart device and also lost the Recovery Key, the Recovery Key can be retrieved by logging into Hubdoc using Xero Sign-in details (as Hubdoc has Single-Sign-On with Xero). After they re-obtained the Recovery Key, they can disable Two-Factor Authentication and then re-enable it through the new smart device.
Find the Recovery Key
- Log in to Hubdoc using Xero Sigle-Sign-On
è The Hubdoc Dashboard
- Click on the Profile icon
from the top right-hand side of the screen and click on Profile
è The Hubdoc Profile screen
- Select the [Profile & Security] Tab
- Click on Save your recovery key
è The Hubdoc Profile screen
- You can then copy the recovery key (paste it and save it to a safe place) or generate a new one
Disable Two-Factor Authentication
- Log in to Hubdoc using Xero Sigle-Sign-On
è The Hubdoc Dashboard
- Click on the Profile icon
from the top right-hand side of the screen and click on Profile
è The Hubdoc Profile screen
- Select the [Profile & Security] Tab
- Click on [Disable Two-Factor Authentication]
è A confirmation message is displayed
- Click on [Disable Two-Factor Authentication]
è A confirmation email is sent to the user
- After you have disabled Two-Factor Authentication you can then enable it and link it to your new device
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